The big move has happened! My family and I have relocated to Denver, CO, and it's taken quite a lot of logistics to make it happen. Here are the details.
My husband went first via the plane...he had a conference in Dallas. Our stuff went next via PODS. If you have ever needed to move your household items, I can't recommend PODS more. They deliver a storage container to your house, you load it, they move it, they store it, you unload it. You only have to touch your stuff twice, and it's always in a safe and secure environment while it's in transit or storage. I have used PODS twice, and I would recommend them hands-down. I wish they were publicly traded, as I'd buy some stock!
Next went Electra, my 2012 Nissan Leaf. I bid her travel online with various truck brokers, and I was able to find her transport for $750. The truck driver picked her up and loaded her safely. I mentioned to the driver, Norman at TA Trucking, that I had three bikes that I'd be hanging off the back of my husband's Prius as my daughter and I drove across country. Norman didn't like this idea, and he offered to take the bikes for me. I didn't like the idea either, and I gladly let him take them...and tipped him an extra $100 for the courtesy. If you want Norman's number, let me know!
Norman loaded Electra up on a Sunday evening, and she arrived in Denver on Friday morning. When I met Norman to unload Electra and the bikes, I have to say that I had missed her! Although my daughter and I had a fun time driving the Prius across country, reuniting with Electra was like finding my lost friend. I really had missed her!
Lastly, my daughter and I left Tampa. We routed through Pensacola and then Shreveport, Dallas, Sperling, and then Denver. The wind hit us from the northeast for three days at 22 mph. Need less to say, I was glad we didn't have the bikes off the back of the car! We enjoyed a trip through the JFK Museum in Dallas, a stop at Cadillac Ranch in Amarillo, and a quick snow ball fight in Raton, NM.
We are super glad to be in Denver. While we wait for our house to finish being built, we are enjoying a stay at the Towne Place Suites. And guess what! They've accommodated Electra! We have a special parking spot for her so I can plug her in each night! We're right at home.
Friday, April 19, 2013
Monday, April 8, 2013
Getting the Round-Around Makes Me Frustrated
The drama about my cell phone not working with my Nissan Leaf 2012, Electra, is excelerating. Here's the latest.
I received the customary survey phone call last week from Nissan about my latest trip to the dealer regarding my blue tooth issue. If you'll recall, Electra is not properly answering my calls. When I answer the phone via the console, the radio continues to play and the caller cannot hear me. Electra spent two days at the dealer last week, and when the dealer returned her to me, it stated that Nissan doesn't support Sprint as a carrier. I was out of luck and needed to wait until an upgrade. Thus, in the survey, although I mentioned the service the dealer provided was excellent, I was not happy that my problem is not resolved.
A few days later, I received an electronic survey. I repeated my responses in the electronic survey as well. Today, I got a call from "Mike at Nissan." He left his cell phone number for me, which is a local number for me here in Tampa. I'm not sure of Mike's position, but he called expresssing concern about my phone issue. I called him back, repeated the problem, and he asked me to call 1-800 Nissan1. Being in customer experience myself, I understand the need to report issues to a global reporting tool so the issue can be tracked. Mike said he'd do his own investigating and call me back.
I agreed to call Nissan. They answered promptly after I pressed a few buttons. Finally, I got the blue tooth expert, Patrick, on the phone. I explained my issue again. He asked what kind of testing the dealer did, which I don't know. I suggested to him that he contact the dealer to find out what they did. He said he's not allowed to contact the dealer, and he asked me if I would contact the dealer on his behalf. He asked me to ask the dealer to call. He then suggested that I get a different phone and do my own testing and report back to him what I found.
Does anyone else see an issue here? Why have I become the communication venue for 1-800-Nissan1 to communicate with its dealer network, and why have I become the tester to their blue tooth issue? And, why is Nissan suggesting I get a new phone, in particular, an iPhone 5? I said good bye to Patrick as I was clearly not getting anywhere I wanted to go.
And now, I await Mike's call.
I received the customary survey phone call last week from Nissan about my latest trip to the dealer regarding my blue tooth issue. If you'll recall, Electra is not properly answering my calls. When I answer the phone via the console, the radio continues to play and the caller cannot hear me. Electra spent two days at the dealer last week, and when the dealer returned her to me, it stated that Nissan doesn't support Sprint as a carrier. I was out of luck and needed to wait until an upgrade. Thus, in the survey, although I mentioned the service the dealer provided was excellent, I was not happy that my problem is not resolved.
A few days later, I received an electronic survey. I repeated my responses in the electronic survey as well. Today, I got a call from "Mike at Nissan." He left his cell phone number for me, which is a local number for me here in Tampa. I'm not sure of Mike's position, but he called expresssing concern about my phone issue. I called him back, repeated the problem, and he asked me to call 1-800 Nissan1. Being in customer experience myself, I understand the need to report issues to a global reporting tool so the issue can be tracked. Mike said he'd do his own investigating and call me back.
I agreed to call Nissan. They answered promptly after I pressed a few buttons. Finally, I got the blue tooth expert, Patrick, on the phone. I explained my issue again. He asked what kind of testing the dealer did, which I don't know. I suggested to him that he contact the dealer to find out what they did. He said he's not allowed to contact the dealer, and he asked me if I would contact the dealer on his behalf. He asked me to ask the dealer to call. He then suggested that I get a different phone and do my own testing and report back to him what I found.
Does anyone else see an issue here? Why have I become the communication venue for 1-800-Nissan1 to communicate with its dealer network, and why have I become the tester to their blue tooth issue? And, why is Nissan suggesting I get a new phone, in particular, an iPhone 5? I said good bye to Patrick as I was clearly not getting anywhere I wanted to go.
And now, I await Mike's call.
Subscribe to:
Posts (Atom)